Many replacement parts such as pumps, injectors, turbochargers and high-pressure oil pumps have a core charge that is associated with the part.The core is the old unit, which was replaced by the new or rebuilt item.Extensions may be granted on a case-by-case-basis. If you are unable to return the core within 14 days, you must call ahead of the 14th day to discuss options. Once the order is processed, you will have 14 DAYS to return the core before the card on file is charged the core charge. You will be asked to make your purchase and place a credit card on file. If this is the case, you will need to contact us for further instructions and assistance. We understand there may be circumstances where you may not be able to pay the core charge up front. Option to Waive Upfront Core Charge - Contact Us As soon as an acceptable core is returned, you will receive a refund to the payment method used at checkout. At the time of purchase, you will be charged the full amount for the part and the core. When you pay the core charge up front, you are eligible for a refund of the core charge if you send us the old core within 60 DAYS of purchase. Pay Core Charge Upfront - Charge is Refundable You may contact us to ask for an exception to this policy. As of November 2021, the standard practice for The Diesel Store is to collect a refundable core charge at the time of purchase.
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